Hello & welcome to Ross IT!
In this time of remote instruction, learning, and work, we want you to know that you can continue to rely on Ross IT to assist and support you. We've adapted to this new environment by utilizing the tools and technology that allow us to maintain the exemplary service you've come to expect, no matter the location.
We met this challenge in a variety of ways. Our AV Infrastructure Team updated the classrooms at Ross to allow for hybrid learning both at the school and remotely. We updated the websites for faculty, staff, and students to accommodate the changes to the learning environment. Finally, our Support Team is ready to provide support wherever you are. We will continue to have on-site support for faculty and staff. On Ross-issued computers, support requests can be initiated through the use of a help "button" that sends tickets directly into our ticketing system and notifies team members via their cell phones.
We partner to deliver innovative solutions and advance the teaching and learning mission of the school. Our continued focus and the work we do every day inspire us and motivates us to support you and the Ross School of Business.
Chief Information Officer
Stephen M. Ross School of Business
University of Michigan