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Set Up "FollowYou" Printing

THIS PAGE IS OUT OF DATE AND IS STORED FOR ARCHIVAL PURPOSES ONLY.

This page has been replaced with "Set up 'Follow Me' Printing".

When you choose to print a document to the Ross-FollowYou or the new "Follow Me"printer, your computer will actually place your document in a virtual queue on our network, which you can then access and print at any of the public Konica printing stations around Ross. Your print job(s) will be stored for several hours while you complete your work, and can only be printed by swiping your M-Card or entering your UMID number, making it secure.

The following instructions will show you how to install the printer onto your machine. In most cases this is a one-time process, because after the printer is installed onto your computer you can then choose to print to it any time you wish (as long as you are connected to our wireless network).

IMPORTANT ANNOUNCEMENT

On Monday, June 29, 2015, the "Ross-FollowYou" print service will be turned off and replaced with the "Follow Me" print service. On or after June 29, 2015, in order to use the the printers at Ross, you will need to:

  1. Install the PaperCut software client onto your computer
  2. Install the “Follow Me” printer (After installation, Windows users will see printer listed as "m-follow-me." Mac users will see it as "Follow Me.”)
  3. Uninstall the “Ross-FollowYou” printer
  4. Begin calling the ITS Service Center at 4-HELP (734-764-4357) with printing issues, or visit the technology concierge desk in the Ross Winter Garden for hep

Installing the Ross-FollowYou Printer

Ross-FollowYou printing is only available for Windows and Mac computers (not iPads or other mobile devices). Before setting up printing on your computer, you must be on the Ross campus and connected to the MWireless-Ross network. (For instructions on connecting to the wireless network, click here.) Trying to print while connected to a different network, such as MGuest-Ross, or plugged into a wall-jack with an Ethernet cord will not work. Likewise, after you install the printer, any time you need to print to it you should be connected to MWireless-Ross.

On a Windows PC

  1. Click the Start button, and enter the following into the "Run" or "Search" box:  \\bus-print1\ross-followyou


    Windows 8 users can bring up a "Search" box by moving their cursor to the upper-right side of the screen
  2. Press Enter on your keyboard; wait a few moments and a login window will appear
  3. Choose the option to sign is as a different user
  4. Enter UMROOT\your_uniqname for a username and use your UM password; be sure to select "Remember my credentials"
  5. Your computer will run through an install process, after which "Ross-FollowYou" will be listed as a printer on your computer
  6. Remember, you must always be connected to the MWireless-Ross wireless network in order to print to the FollowYou printer

On a Mac

The following instructions will work for Mac OS 10.7, 10.8, 10.9, and 10.10, however 10.8 and 10.9 and 10.10 will require one extra step before you can proceed. Click here to see the extra step, which will appear below. If you are not sure what version of Mac OS you are using, click the Apple icon in the upper left corner of your screen and choose "About this Mac."

  1. If you haven't already done so, connect to the MWireless-Ross WiFi network using your uniqname and password, making sure you have chosen the option to "save your credentials to the keychain"
  2. Right-click, "Save As..." and download the Mac Printer Installer as a zip file
  3. Unzip the file (can usually be done just by double clicking the file)
  4. Run the Ross-FollowYou installer app found inside the zip file
  5. When prompted to allow access to "confidential information stores in your keychain," choose "Always Allow"
  6. Follow the prompts to finish installation
  7. Remember, you must always be connected to the MWireless-Ross wireless network in order to print to the FollowYou printer

 

Un-installing the Ross-FollowYou Printer

Should you need to remove or uninstall the Ross-FollowYou print service, follow the steps relevant to your operating system below.

On a Windows PC

  1. Click the Start button, and open the "Devices and Printers" window. (If it does not appear in your Start menu, it may also be accessed through the Control Panel.) Windows 8 users without a Start menu can bring up a "Search" box by moving their cursor to the upper-right side of the screen, in which they can begin typing "Devices and Printers" to find the necessary window.
  2. Under the list of installed printers, right-click the one labeled "Ross-FollowYou."
  3. Click "Remove Device."
  4. You will be asked if you are sure you want to remove the device, and can safely click "Yes."

On a Mac

  1. Click the Apple icon the upper left corner, and then choose "System Preferences." ("System Preferences" may also be available as an icon in your dock.)
  2. Select the "Ross-FollowYou" printer from the list, and then click Remove ("--").