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IT Equipment Ordering

Ross IT wants to partner with you to purchase your IT equipment. We offer a variety of ways in which we can assist you.  

Due to COVID-19 order processing and shipping may be delayed.
We will do our best to keep you informed if there are delays with the order.

Step 1: Determining Appropriate IT Equipment

Not sure what you need or where to start with your equipment?

  • Ross IT provides a consultation service where you can meet with one of our desktop techs and talk through what you want to do or might need. To request this service, call us at 5-3000 or email rossitsupport@umich.edu and we will schedule a session with you.

Want to know the recommended IT equipment?

  • Classroom Hybrid Teaching – Fall 2020 – This guide provides an overview of classroom technology that will be used for the hybrid classroom and provides you with guidance on optional items that you may want to use to teach your classes.
  • Remote Teaching – Fall 2020 – This guide provides an overview of the technology you can use to set up your remote teaching environment.
  • Recommended Hardware – This is a great place to see what computers, laptops, and monitors are standard and recommended.
  • We pre-stock some IT equipment so that we have it on hand and can provide it to you quicker. Below are some of the items we currently stock.

Step 2:  Equipment Purchase: (IT Hardware – Laptop, PC, Tablet, and Monitor)

We are happy to discuss options with you in any IT equipment purchase. When you work with Ross IT, we take care of the following items that are part of the purchase.

Ross IT – Equipment Purchase

  • Possible price discount – Some university-approved vendors offer a discount on IT equipment, and because we work with them, we can utilize the discount if available.
  • No Sales Tax – Because it is a University purchase, we don’t have to pay sales tax.
  • Shipping Costs – We do not have to pay a shipping cost for the delivery because we are working with an approved vendor.
  • Short Code Billing – We will facilitate this process on your behalf and have the purchase charged to your shortcode.
  • Hardware Warranty – With an equipment purchase, we make sure that an extended warranty (3-4 yrs.) is purchased, so repairs on the device are covered beyond the 1-2 year manufactures warranty. 
  • Support – Because we set up the device with an extended warranty, repairs can be quicker when working with the vendor.
  • Hardware Inventory – We track equipment as part of being a university asset. Because we manage the purchase process, we will have that information to put in the database, so no further information is needed.

Self-Purchase

You certainly can purchase the IT equipment on your own; however, the following steps would need to occur.

  • Warranty – We ask that you purchase the extended warranty on the device if possible (3-4 yrs.).
  • Reimbursement – If you bought the IT equipment and are seeking payment, you should talk to your faculty support staff and submit a receipt to them for payment.
  • Hardware Inventory – We ask that you let us know about your equipment purchase so we can keep track of it in our inventory. Please include the following:
    • A copy of your receipt, to be used for any warranty work.
    • What the purchased item is.
    • Serial Number
    • Extended Warranty information

Call Ross IT at 5-3000 or submit an email to rossitsupport@umich.edu with this information.

Step 3:  Shipping

We also help facilitate the delivery of your IT equipment. 

  • Ship to Ross IT – if an item shipped to us, we will take care of receiving it, taking care of inventory tracking, getting it set up, and then schedule a time for you to receive the equipment.