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FAQ

This page is designed to help students troubleshoot common issues and find answers to common questions.

Registration

There are a number of common reasons why students have trouble registering:

  • Registration is not active for the student.
    • The student's registration appointment has not opened → the student cannot add or drop classes for the term. Registration activates for each student on a specific date at a specific time. The exact registration appointment can be viewed in Wolverine Access in the Student Center (to the far right of the main screen) under "Enrollment Dates."
    • The student does not have a registration appointment. 
      • This is the first term for which a student will be enrolling and an appointment has not been assigned (graduate students should reach out to their program office, and undergraduates should reach out to their Academic Advisor). 
      • OR The student did not complete a course in the previous Fall or Winter term. The student will need to reach out to the University Registrar's Office to have an appointment assigned. If the student did not complete a course within a year, the student will need to contact an Academic Advisor.
    • The student has a hold. The student should reach out to the office that placed the hold on the account to resolved the issue.
  • The student is newly admitted. It will take time between when the student is offered admission and Wolverine Access is fully updated to recognize the student's inclusion in the new program. The student should continue to monitor incoming e-mails for further details with regard to registration.
  • The student is not in the correct window (courses cannot be added directly through the Course Catalog). Students must log in to Wolverine Access to enroll through the Student Business via the Student Center (under the "Add" tab) or Add/Drop Classes.
  • The student has not added the course to the backpack. Courses must be added to the student's backpack before they can be enrolled.
  • The student is not eligible to enroll. The course or section of a course selected is not open to the student. It is important to check the "Seats Reserved For" column of the Course Catalog in Wolverine Access. Courses at Ross commonly have split sections which meet together in order to reserve seats for students in specific programs. Enrolling in the correct section matters. Note that an instructor can override a program restriction (subject to timing restrictions) but cannot override a standing restriction--i.e. If the course requires Junior or Senior standing, an instructor cannot approve the enrollment of a Sophomore. Non-Ross undergraduate students are encouraged to look at the Registration Information Guide for Non-Ross Undergraduates for more detailed information about registering for Ross courses. Students are encouraged to un-check the “search for open classes only” box when searching for courses to add to their backpack to reveal sections of a course that have a waitlist.
  • The students has not taken the enforced pre-requisite course. Students are advised to discuss their enrollment with the instructor when an "Advisory" pre-requisite is in place that the student will not have completed as of the beginning of the term. Sometimes concurrent enrollment will allow a student to obtain the necessary background. if there are "Course" (enforced) pre-requisites assigned to a course and that is not appearing on the student's University of Michigan transcript, the student will need to discuss enrollment with the instructor unless the student is a graduate student enrolled in a Ross program who has waived out of the pre-requisite course in which case the student will need to contact the Ross Registrar's Office for an enrollment permission (electronic override). Exchange students will need to reach out to the instructor in the case of an enforced pre-requisite. 
  • There are no open seats--even if Wolverine Access is showing open seats in certain windows. Sometimes a course fills and a waitlist forms, but then a few students drop. Wolverine Access will block free enrollment, and the Ross Registrar's Office will need to enter an enrollment permission (electronic override) to enable registration (see the waitlist section for more information). Sometimes a limited number of seats are allotted to different student populations--e.g. non-Ross students. If those seats fill, then students will not be able to successfully enroll, even if there are still open seats overall. The Course Catalog (accessible from the home page of Wolverine Access) will clarify. 
  • The student does not have enough free credits to add the course. Students are allowed to register for a specific number of credits per term (viewable in the same window as the student's registration appointment). If adding the course of interest would exceed the credit limit, then the student would need to make an adjustment to the courses registered to free up enough credits or meet with an Academic Advisor to discuss the possibility of a credit limit increase.
  • There is a time conflict. Students are advised not to schedule courses that have meetings that overlap. If the student, based on conversations with the instructor, believes that there may not be a time conflict, then it is best for the student to contact an Academic Advisor or the Ross Registrar's Office to confirm and troubleshoot the issue further. Students must attend the course for which they are registered and are not permitted to attend an alternate section to get around enrollment restrictions. Note that Wolverine Access will show a time conflict warning in the calendar view of a student's schedule when classes meet back to back--there is no time conflict unless the meeting time for the courses overlap.
  • The student was on a waitlist or is having trouble adding to a waitlist. See the waitlist section of this web page for more detailed assistance.
  • The student received permission to enroll. See the permission section of this web page for more detailed assistance.
  • Other useful resources. Students are encouraged to consult the Help Guides prepared by the University Registrar’s Office for registration.
    • The University Registrar's Registration page includes information about useful registration tools My Planner (organizational tool) and Schedule Builder (generates hypothetical schedules).
    • Tips for Using Backpack/Registration.
    • Tips for Troubleshooting Registration Warnings and Error Messages.

Important Dates

Please refer to the Registration Dates page and make a note of relevant dates.

  • Certain deadlines affect what enrollment actions may be taken.
  • During each registration cycle, seats in a course may be held until a specific date in order to allow students in certain programs the opportunity to enroll.
  • We ALWAYS encourage students to attempt enrollment actions at least one business day before any deadline so that they can seek help from staff during business hours if they run into a problem.

Finding a Course

  • Students are encouraged to look in the Course Catalog on Wolverine Access (accessible from the home page) to look for information about when and where courses meet and for whom seats in any section are reserved. The Course Catalog also provides real-time information about enrollment and waitlist numbers.
  • Students are also encouraged to look at the Course Descriptions page in iMpact, which contains additional information about courses and pre-requisites in place.
  • Non-Ross Undergraduate students should consult the information guide prepared by the Ross Registrar's Office for help with how to register for business classes.

Permissions (electronic overrides)

An enrollment permission, otherwise known as an "override," will enable a student to bypass any restriction attached to a course. A permission does not equate to enrollment; it only enables enrollment. The student must take action to use the permission (enroll) before the permission expires.

  • There are two steps to obtaining an enrollment permission.
    1. Contact the instructor for approval. Students can look up the instructor's contact information through the Course Descriptions page or through M-Community.
    2. Make sure that the Ross Registrar's Office is notified of the instructor's approval (instructors usually but not always cope the RRO on an e-mail response)--forward the e-mail with the instructor's approval only if the RRO has not been copied on that message. The RRO will need to process the permission in Wolverine Access in order to enable enrollment. Depending on the time of year and the volume of requests that RRO receives, students can expect it to take several days for the RRO to process the enrollment permission. All permissions are processed in the order received, grouped by course.
  • Permissions may be delayed. During the initial weeks of the registration cycle, permissions are processed after all students for whom a class is reserved have had ample opportunity to secure a seat, usually as of a certain date. Permissions will only be processed if there are open seats as of the date specified.
  • How to speed up the process. Students can speed up the processing of their enrollment permissions by making sure to provide their UMID number to the Ross Registrar's Office with the request and by clearly indicating their preferred section of a course, if any. 
  • Reasons why a permission would not be processed. Most instructor permissions are processed by the Ross Registrar's Office in turn; however, there are a few reasons why a permission would not be processed:
    • There are no open seats. The instructor can at his or her discretion admit students beyond the enrollment capacity, but this is not automatic or guaranteed.
    • The course is enrolled to the room capacity. For safety reasons, the number of enrolled students cannot exceed the capacity of the room, regardless of day-to-day attendance and possible shuffling of chairs.
    • The student does not meet the necessary standing requirement. For example, if a course is restricted to Juniors and Seniors, an instructor cannot override this requirement to permit a Sophomore or Freshman into the course. Note that for BBA students, standing is determined by year in the program not CTP. Instructors also cannot override the requirements for undergraduates to enroll in graduate-level courses outlined in the Bulletin (pp. 20-21).
  • The permission does not work.
    • A permission is specific to an individual person and a specific section of a course (it cannot be transferred) and will override all system restrictions attached to the course (pre-requisites, reservations for certain groups of students, capacity, "closed" status) not the student (credit limit).
    • A permission will only enable enrollment as of a student's registration appointment. A student will not be able to use the permission until registration is active (see the Registration section of this web page for further details).
    • The permission will only work for the section entered. Sometimes sections are split into two or more which meet together. Each of these split sections will have a unique 5-digit class number. It is important to make sure that the section/class number being added match the permission as entered (sometimes students will add to the waitlist for the wrong section, and the Ross Registrar's Office will enter it for the correct section). The section matters. Students are encouraged to un-check the “search for open classes only” box when searching for courses to add to their backpack to reveal sections of a course that have a waitlist. Students can check the permission details in two places:
      1. E-mail: Wolverine Access sends an e-mail notification with all of the necessary details the instant the permission is processed. Students will want to make sure their e-mail account settings do not filter these notifications to the span folder or will want to check their spam folder regularly.
      2. Student Center: Navigate to the main page. Under the "Academics" section, there is a drop down ("other Academics") which contains the option "Class Permission." Enter the correct term, and all permissions entered for the term will show.
    • The student is on the waitlist. The student will need to drop from the waitlist (follow the steps to drop a course) and then add the course back in order to successfully finalize enrollment. 
    • The permission expired. Permissions are active until 11:55 p.m. on the expiration date. After this point, Wolverine Access will automatically drop a student from the waitlist, and the student will not be able to regain that position. The Ross Registrar's Office cannot guarantee that a permission can be re-activated. Re-activation will depend on whether the seat has been offered to another student, instructor preference, and timing.
    • The permission has already been used. Permissions will only work once. If the student drop s the course after adding it, the permission will need to be re-entered.

Waitlists

  • How to add to a waitlist:
    • To add to a waitlist, the student needs to check the "Waitlist OK" box when adding the course. If the student did not check this box when adding the class to the backpack, the student will need to update the enrollment preferences. To do so, the student will need to select the course to add from the backpack. Then, before proceeding to step 2 of 3, click on the course hyperlink in the enrollment window one more time. This will allow the student to select the "Waitlist OK" option, so Wolverine Access knows to add the student to the waitlist. The student can then proceed through the usual registration steps.
    • The student will not be able to add to a waitlist which has an enforced pre-requisite. (Wolverine Access will denote this as a “Course” pre-requisite rather than an “Advisory” pre-requisite.)
    • Students cannot add to a waitlist if there are open seats in the section of the course selected. This means that a limited number of seats may have been reserved for a specific student population, but until the rest of the seats are claimed by the main group, a waitlist cannot form in Wolverine Access. In this case, students are advised to continue to monitor the course and add to the waitlist once the course fills. Students may also reach out to the instructor for permission to enroll with the understanding that the Ross Registrar’s Office will only begin processing those after all eligible students have been given an opportunity to enroll and that instructor permission does not reserve a place for the student--i.e. Permissions will be processed as of a certain date to fill remaining seats.
  • When a waitlist forms, direct access to enrollment closes for students (Wolverine Access switches the course from “open” to “closed” until the waitlist clears). The backpack can be misleading because it will show the course as having open seats even if there is a waitlist in the event that some students drop after the waitlist forms. Students should refer to the Course Catalog to confirm the most up-to-date status for the course. As long as there is at least one student on the waitlist, students must receive enrollment permission to successfully add the course even seats start to open (students cannot bypass the waitlist queue). After the Ross Registrar’s Office has entered the enrollment permission (students receive a notification from Wolverine Access to their University of Michigan e-mail account), the student will need to drop from the waitlist (follow the steps to drop a course) and then proceed through all of the enrollment steps to add the course. Wolverine Access does not offer a bridge between a waitlist and enrollment--one must go back down the original path and proceed via the new path.
  • Information and guidelines for students on a waitlist:
    • Register for a back up course. There is no guarantee that a seat will open for you.
    • Ross students receive priority in enrolling from waitlists for Ross courses unless the course specifically excludes their enrollment.
    • The Ross Registrar’s Office processes permissions for eligible students on waitlists in the order of the queue at regular intervals throughout the registration period to fill seats as they become available.
    • Being on a waitlist does not indicate that the student is eligible to enroll. Only an enforced pre-requisite will block a student from adding to a waitlist.
    • Students can only add to one waitlist per course, but they can add to the waitlist for as many courses as they like.
    • Being on a waitlist does not count toward the student’s credit limit and does not count toward any requirements. The student is not officially enrolled.
    • In the week before classes begin, for courses that have divided sections which meet together, the Ross Registrar’s Office will offer open seats in one section to students on the waitlist for the other. All rules for enrollment still apply. Seats will only be offered to students who could have enrolled themselves in the combined section if no waitlist were in place. All students not in these programs will still need instructor permission.

Late Add and Drop

  • There are instances where a student will need to add or drop a course after the drop/add deadline. In either case, the student will need to proceed through the usual steps to add or drop a course and then select the “Request Late Add/Drop” button embedded within the error message at the end.
  • Students are encouraged to meet with their Academic Advisor in advance.

Swapping

A Swap Request is a form of contract.

  • Course swaps refer to the process of switching from one section of a core course to another. The process only applies to fixed core courses and is for undergraduates only. Graduate students do not have the option to swap.
  • The system is designed to answer a need not a preference. This system should be used in cases of conflicts with other required courses such as extracurricular commitments (athletic or religious obligations, medical situations, etc.).
  • Most swap requests are successful, but there is no guarantee. Students should work closely with their Academic Advisors to discuss alternative options.
  • Swapping one semester does not permanently change the student’s section. The student’s assigned section will remain unchanged. Class schedules associated with each section will change every term.
  • How the process works:
    • All students who need to swap must begin by submitting a request through a form created for each course or block of courses (some courses are linked) to be switched. Links to these forms are posted on the Registration Information page for each student level.
    • Swap requests are processed in batches at regular intervals through the registration period. If processed, the student will receive a permission to enroll in the new section, and the student will receive a notification from Wolverine Access via e-mail that the permission has been entered. If the request is not processed, the student will receive an e-mail from the Ross Registrar’s Office with a status update.
    • All swaps are processed based on availability first, then on the timestamp of the original request and depend on the demand for specific time slots.
    • Students can update and cancel their swap requests by returning to the swap form. Updating a form does not change the timestamp for the student’s request. Updates are applied to the original request.
    • When a swap is processed, the student’s seat in the original section is given to another student. The student no longer has a seat in the original section.
    • By submitting the form, the student is committing to the swap once it is processed. This means that students will need to drop from the original section and register for the new section. Failure to do so will result in the student being dropped from the original section. Failure to enroll in a core course will result in Academic Probation.
    • Students are advised to consider the decision to swap carefully. They should make note of changes to their schedules that may impact a pending swap request and update the swap request as needed. Students will still be responsible for enrolling in the new section even if they have made changes to their schedules.
    • Students with documented disabilities or intercollegiate athletic, official University, military, or religious obligations are asked to complete the relevant form and submit a letter from the SSD office or his/her coach, advisor, or religious leader/organization via e-mail to the Ross Registrar’s Office as soon as possible so that the documentation can be reviewed and schedule adjustments can be made where possible.
    • The Ross Registrar’s Office cannot share a student’s “position” in the “swap list” because there is no “swap list."
  • How a student can increase chances of success: Because swaps requests are processed based on availability and demand, students who indicate more options or availability for switching sections are more likely to have their swaps processed.

Independent Study

  • Plan ahead!
  • Review the requirements and instructions.
  • Complete the application form.
  • Obtain the necessary signatures. Note that we advise students to allow at least one week per signature.
  • Submit ll required paperwork to the Ross Registrar’s Office for processing.  Please expect processing to take about a week. The Ross Registrar’s Office will contact the student if there are questions and with next steps for registration once processing has been finalized.

Grades

  • Grading basis: The grading basis for a course can only be modified up until the drop/add deadline. Once the drop/add deadline passes, the grading basis cannot be changed. Students are encouraged to review the Bulletin for more information about grading policies at Ross.
  • GPA for Ross graduate students: Grades for graduate-level coursework at Ross do not follow a traditional scale. This means that graduate students do not have an official GPA--it will not appear on the student’s record and is unverifiable by anyone at the University of Michigan. When asked for a GPA by a third party, the student should indicate that the GPA is not available, that the question is not applicable. For the purposes of determining academic standing and honors, a student’s grades are assigned value points and weighted by the number of credits associated with each notation in order to arrive at a numerical average (VPA). The VPA scale has a different distribution from a GPA. The VPA is not equivalent to a GPA and should not be represented as such. The VPA is not an official number and cannot be verified by anyone at the University of Michigan.
  • Grades for graduate-level coursework for students not enrolled in a graduate program at Ross: The instructor will enter the grade according to the Ross graduate scale, and the final grade will automatically be converted by Wolverine Access on the student's transcript according to the conversion established by the student's home school. Students should follow up with their home school to determine how the grades will be converted. BBA students are encouraged to reach out to their Academic Advisor or the Ross Registrar's Office for this information.
  • Missing grades: Students with questions or concerns about a missing grade are encouraged to contact the instructor, who will generally have the most up-to-date information regarding the timeline for grade entry.
  • Grade dispute: Students with questions or concerns about a grade are encouraged to contact the instructor as a first step. All students wanting to dispute a grade in a Ross course are expected to follow the formal grade dispute procedure and should read the guidelines carefully.