Michigan Ross iMpact

Leading in Thought & Action

Service Level Agreements


Classroom Support

Computing Services and the Operations Office agree to work together to provide full support for classroom technology directly related to the technical readiness of the room and associated equipment.

SLA - Classroom


Computing Services Helpdesk

This document contains a detailed agreement between "Computing Services" and Faculty, Staff, and Students regarding the variety and quality of services provided by the CS Helpdesk at Stephen M. Ross School of Business at the University of Michigan.

SLA - Helpdesk