Classroom Support
Computing Services and the Operations Office agree to work together to provide full support for classroom technology directed related to the technical readiness of the room and associated equipment.
SLA - Classroom
Executive Education Computing Lab
Our Service Level Agreement governs decision-making by Computing Services staff in relation to supporting the Executive Education Computing Lab. This SLA will take effect November 7, 2003. Computing Services agrees to setup and maintain the laptops that make up the EE Computing Lab and ensure that events held in W0750 run smoothly and efficiently.
SLA - EE Lab
Computing Services Helpdesk
This document contains a detailed agreement between "Computing Services" (hereafter CS) and Faculty, Staff, and Students (hereafter FSS) about the variety and quality of services provided by CS at Stephen M. Ross School of Business at the University of Michigan (Ross).
SLA - Helpdesk
Student Laptop Support
The Ross School of Business is committed to helping our students become strong, self-sufficient users of computing technology, with the expectation that all students follow the guidelines established for the Ross community.
SLA - Student Laptop